We use USPS for all deliveries. Our shipping department operates Monday-Friday 9:30am - 2:00 pm EST. We are closed on holidays.

In most cases, your order will ship the same business day you place it, if you get the order in by 1:00pm EST.

Policies

• All Skin Rx Clinic and Mineral Secrets Orders are shipped: FOB ORIGIN-FREIGHT PREPAID.
• FOB Origin (Port St Lucie, FL) Freight Prepaid Legal Description:
  Seller -- Pays and Bears freight charges, unless a preferred shipping method is selected by Buyer.
• In all cases, the Buyer assumes risk of transportation and is entitled to route the shipment and the Buyer is responsible for any monetary loss from theft, loss of package, incorrect delivery or damage.
• PLEASE NOTE - If Delivery Confirmation shows that the package has been delivered to the provided address, and the package is not returned to us, it is the buyers responsibility to obtain the package from where they had us ship it. In the event of an address error on the customer's part, we can not assist in this matter once Delivery Confirmation shows the package delivered to the address the customer has provided to us. We will also not issue refunds in the event the package is not returned to us for re-shipping due to an address entry error. Thank you for your understanding in this matter and please double check the address before you click the payment button.

**We will not accept any returned products that have been opened or used. **

Questions

I paid for priority mail. Why have I not received my order yet?

USPS calls their priority service 2 or 3 day delivery. You begin calculating the 3 days the next day after you placed the order date. In most instances, we get your order out the same day you place it. Two to three day shipping begins the next day. Back ordered items or unforeseen circumstances may result in a delayed shipment. Once your package is shipped, count business days only. For example, you paid for 3 day shipping and placed your order on a Thursday after 1:00pm. Due to your order being placed after the cut-off time for same day shipping, it will not leave us until Friday. You would then receive your package the following Tuesday or Wednesday.

My order arrived incorrect or damaged. What do I do?

We are sorry to hear there was an error! Please send us an email and please tell us when you received the package. What item(s) are wrong? Do the wrong items match up with what the invoice shows? Did you receive anything in your package in place of the item that is missing or wrong? If an item is damaged, please let us know which one(s) and how. With this information, we can process the return or exchange immediately. We thank you for the time you take to answer us. It is the only way that we can properly correct a problem. We look forward to hearing from you as we are eager to correct any errors made on our behalf.

I tried a product and do not like it. How to I return?

Please see our policy for returns under "Returns".